i. Relevant information for Environmental and Social Responsibilities
j. Supporting documentation for data security.


2. What if I cannot complete the registration in one step?

You can save your application when registering at any time. You will be sent an access code via email with a link to reopen the registration allowing you complete the process.


3. Can I choose more than one type of service?

Yes you may choose any number of applicable services that your business can support.  However if you select Electrical, Plumbing, Pest Control, Building and Construction or Security you must be able to provide copies of current licenses corresponding to those services.  Please note that if you provide a license in a person's name you must include they as a Key Person in the application.

4. Can I choose more than one Preferred Location/Region?

Yes providing your business can support those areas selected.  If you select all regions you must provide evidence to support provision of services in regional areas.


5. Can I choose more than one Work Level Capability?

Yes, providing you can support the levels selected.  Please ensure that you select the correct work level - eg if you select $20,000 and $150,000 you will not be able to assigned jobs under $20,000.


6. Which type of credit card can I use for the registration fee?

Only Visa or Mastercard are supported.

7. Who assesses my application?

Only qualified personnel will assess your application. Please refer to the Terms and Conditions.


8. When can I expect to receive a response?

You will receive a response with 7 working days.


9. If my application is declined can I reapply?

You will be notified as to why your application has been rejected and if applicable be re invited to apply providing you can provide the requested information to facilitate the approval of your application. There will be no charge for reapplication.


10. How long will my “Preferred Contractor Status” remain?

The Preferred Status will be valid for a period of 12 months from approval at which time you will need to reapply. On reapplication certain information will be repopulated for you simplifying renewal the process. A reminder email will be sent to the designated email 2 weeks prior to expiry and on date of expiry. Please note that the annual renewal is an extension of our current practice where insurances and licenses already need to be updated annually and uploaded to the system when requested.


11. What if my insurances expire before my Preferred Contractor Status?

Cygnet West cannot assign any works to a contractor that does not have current insurances in place and uploaded to our system. A reminder email will be sent to you 2 weeks prior to when your insurances are due for renewal. Once renewed you will be able to upload these insurance details and certificates via your login.


12. What if I can no longer perform the services in accordance with my approval?

You must notify Cygnet West immediately.


13. What if I am able to provide additional services after my application is approved?

Please provide evidence to support these additional services to us through ecoms.helpdesk@cygnetwest.com.These services will be reviewed by our evaluators and a response provided to you.


14. How will I receive tender documentation?

Any tenders will be sent via the Quotations Module where you will be asked to upload your quotation or "Opt Out".  If the date for the quote request has passed then you will be unable to upload your quotation - please DO NOT upload your quotation to a comment section if the quotation date has expired and always enter in the amount in the field provided.


15. How will I be assigned work by Cyrgnet West?

Works will be assigned through the Cygnet West Work Request System – please refer to the Technology Page.